Ballymaloe House Hotel – Terms & Conditions

Cancellations or modifications must be made at least 7 days before your scheduled arrival to avoid charges. For no-shows or cancellations within 7 days of arrival, we will charge the first night’s accommodation to the card provided at booking.

If you booked through a third-party provider, please follow the cancellation instructions they provide. Alternatively, our Reservations team will be happy to assist you, please call +353 21 465 2531.

For reservations of five rooms or more, please call us on +353 21 465 2531 or email reservations@ballymaloehouse.com

All bedrooms in the main house are accessed by stairs only. If you have mobility issues, please contact us to discuss our ground-floor guestrooms in the Courtyard.

Ballymaloe House Hotel reserves the right to charge guests for any damage – accidental, negligent or deliberate, to bedrooms. Charges may include deep-cleaning costs and any loss of revenue while the room is unavailable for sale.

Advance booking is highly recommended. To reserve a table, call +353 21 465 2531 or email info@ballymaloehouse.com

For meetings, weddings, events or full-property takeovers, please contact our Sales Director, Daphne Spillane, at daphne@ballymaloehouse.com or call +353 21 465 2531

Gift vouchers are available for purchase in person, by phone, and online. Electronic gift vouchers can be used in the same way as traditional physical cards. Ballymaloe House gift vouchers can be exchanged for goods and services at Ballymaloe House Hotel, Ballymaloe Grainstore, Ballymaloe Cookery School (towards cookery courses only), and the Ballymaloe Shop & Café. If you would like a physical gift card sent to the purchaser or recipient of an electronic voucher, please contact us at info@ballymaloehouse.com to arrange this.

Gift vouchers must be redeemed for their stated purpose only. They cannot be exchanged for cash and are non-refundable. Redemption is strictly subject to availability.

Vouchers are the sole responsibility of the holder. Ballymaloe House Hotel accepts no responsibility for lost, mislaid, or damaged vouchers. Altered or damaged vouchers will not be accepted.

Monetary value vouchers can be used across multiple transactions; however, cash refunds are not permitted. If a balance remains after use, a new voucher will be issued for the outstanding amount.

Experiential gift vouchers (e.g. accommodation or dining vouchers) are valid for a single use only and are redeemable for the specified experience. The value of these vouchers is valid for 12 months from the date of purchase. If the cost of the experience increases after this period, the price difference will apply.

Advance bookings are essential. All vouchers are valid for 5 years from the date of issue. Ballymaloe House Hotel is not liable for lost or stolen vouchers.

Online voucher purchases are facilitated by In1 Solutions, Gifting Technologies, with an office at Rathbeale Road, Swords, Co. Dublin, on behalf of Ballymaloe House Hotel. Terms and conditions apply to all vouchers purchased online.

By purchasing a voucher online, the purchaser and recipient agree to be bound by the full terms and conditions of voucher purchase, and by the relevant terms and conditions of the booking process where applicable.

Data collection and use are subject to the privacy policies of both Ballymaloe House Hotel and the voucher system provider. Personal data is collected solely to complete or support voucher purchases or the reservation process. This data is not used for any other purpose and is never shared with third parties without permission.

In the Republic of Ireland, under Irish law, vouchers and unused balances expire five years from the date of issue for vouchers purchased on or after 2nd December 2019. In other countries, vouchers and unused balances may expire one year from the date of issue, where permitted by local law.