Position for Front Office/ Receptionist

Full-time, Permanent Position available immediately

Ballymaloe is a Country House, situated in East Cork. The restaurant and guest house has been open for 57 years and has built itself a reliable reputation with a steady stream of regular guests. The ‘front of office’ team is very much the ‘Face of Ballymaloe’. They are the first-person visitors or guests will meet on arrival, and for this reason the role/job is an extremely important one.

‍

Main Duties Front of House

• Managing daily arrivals/ upcoming reservations & the front desk
• Keeping all internal booking systems up to date: Tablepath / Pixel / iHotel
• Communicating and keeping all departments up to date with weekly numbers (Breakfast / Lunch and Dinner, plus all events)  
• To communicate all our services, facilities and local attractions to guests as required
• To ensure that the front of house / reception area is always clean and tidy
• To deal with customers in a professional and courteous manner
• Assisting individuals with queries throughout all departments at Ballymaloe House
• Forecasting the day ahead; confirming lunch and dinner numbers, noting, and communicating customer requests
• Check-ins, check-outs, sales, voucher sales and taking all payments
• Day to day duties; familiarity with the seasonal rates, special offers and packages, currency exchange, managing emails, and phone queries
• Managing the daily cash-up
• Answering, screening, and forwarding all incoming phone calls
• Liaise with Ballymaloe Cookery School, Shop and Café, and all Ballymaloe associated businesses
• To be aware of all first aid and fire procedures. Be familiar with onsite firefighting equipment
• This role at the front of the house, is a busy one, an ability to multi-task is essential
• Versatility and flexibility are also essential in this job. The successful applicant will be required to assist other departments and work weekends and evening shifts

Ballymaloe House is a country house run by the Allen family. Still to this day it is very much a family run business. We are situated on a farm in the countryside and our philosophy is very much based on simplicity and the idea that less is more. Ballymaloe is very different and is run very differently to a hotel and this is almost the most important thing to understand. Guests are coming to stay in a house in the country with, the experience being more personal & unique.

‍

Minimum of 1 years’ hotel reception experience desirable.

Benefits: Staff uniform and meals provided. On-site parking available.

Schedule: 8-hour shifts / Day & Night Shifts / Weekdays & Weekends.

‍

Please apply by email including a copy of your CV to Lyndsay at Lyndsay@ballymaloe.com

‍

Salary depends on experience.

‍

Assistant Restaurant Manager & Experienced Food & Beverage Assistants
Full Time

Ballymaloe House is recruiting an experienced food and beverage professional to join our team in Shanagarry, Co. Cork. If you feel that you have the following experience and expertise, we would be delighted to hear from you.

• Experience in a similar background is essential
• Excellent customer service, communication and interpersonal skills
• Fluent English is essential for this position
• Formal Hotel or Restaurant Training is desirable but not essential
• Excellent personal presentation
• Be legally eligible to work in Ireland
• Have strong attention to detail
• Have a friendly, positive and flexible attitude
• Have the ability to handle busy situations and manage your workload effectively
  

Experienced Bar Person
Full Time and Part Time

Ballymaloe House is recruiting an experienced bar person to join the Ballymaloe House bar team in Shanagarry, Co. Cork. If you feel that you have the following experience and expertise, we would be delighted to hear from you.

• Have previous experience in a similar role, working behind a full bar
• Have an interest in the "art of mixology" and classic cocktails
• Have a good product knowledge in all aspects of beverage (i.e. wines, spirits, beer, etc)
• Have excellent communication skills
• Be legally eligible to work in Ireland
• Have strong attention to detail
• Have a friendly, positive, flexible attitude and have an infectious drive to be creative.
• Have the ability to handle busy situations and manage your workload effectively
  

Kitchen Porter - Part Time

Our Kitchen Porters play a vital part in the daily operation of the kitchen at Ballymaloe House. We are looking for enthusiastic, motivated and hard working individuals to join our kitchen team. If you would like to be part of a well established, committed and creative team, we would be delighted to hear from you.

Applicants must be strong (it is a very physical role) and be available to work all shift patterns over a 7 day period.

Assistant Sommelier - Full Time

The successful candidate will be a trained and knowledgeable wine professional who will be responsible for every aspect of the wine service including management of the wine list and wine service.

Job Functions

• Manage the wine service in the bar and dining rooms.
• Using your knowledge of wine, you will help customers with their selection.
• Assist in choosing the wines stocked by Ballymaloe House.
• Assist in managing stock levels and storage of wines.

Position requirements

• Must be eligible to work in Ireland.
• Minimum of at least 1 year experience within a similar establishment or experience as a Sommelier or similar role.
• Ability to create tasteful food and wine pairings.
• Extensive knowledge of different wines and which regions produce each type.
• Knowledge of locations of vineyards and wineries where products are sourced.
• Understanding of the winemaking process.
• Good communication skills.

Benefits include

• Competitive salary
• Meals provided on duty.
• Uniform provided.
• Accommodation available if required.
• Employee Assistance Programme
• Pension contributions.

Salary

• Negotiable – depending on experience.

Human Resources Executive

Reporting To: General Manager

Responsibilities:

• Develop work culture in conjunction with GM and House Manager
• Create core value and implement proper structure within the team
• Prepare paperwork for new starters including letters of offer, contracts, job
  descriptions, medical carts & staff handbook.
• Process payroll on Monday through Alkimii
• Complete weekly payroll report.
• Prepare holiday balance report weekly & monthly.
• Prepare holiday accrual forecast report weekly & BH accrual when required.
• Prepare full Passover report for accounts weekly.
• Set new starters up on Alkimii.
• Process leavers and liaise with staff re holidays & hours owed.
• Issue payslips & answer payroll & tax queries from staff.
• Deal with employee queries on breaks, clocks, issues, sickness etc.
• Complete revenue paperwork for staff, forms for illness benefit, single parent etc
• Prepare paperwork for PPS & bank accounts for new starters.
• Update & sign off on annual leave for staff through Alkimii.
• Prepare rosters for admin weekly & chase other departments & input rosters where
  necessary.
• Approve timecards weekly for some departments & double check all for anomalies,
  leavers, back pay etc.
• Issue training links - and monitor the progress by all staff.
• Attend meetings - HOD, H&S, ECCM etc, do minutes where required.
• Liaise with HODs on recruitment requirements.
• Place ads for job vacancies, filter applications, issuing rejection letters and circulate
  potentials to HODs.
• Order uniforms.
• Meet with HODs on employee issues & issue disciplinary letters and conduct
  disciplinaries where required.
• Process incident reports.
• Monitor document storage in Alkimii and ensure we are compliant.

Shifts:

• Your working week will be 24 hours flexible.

‍Management Structure:

• You will report directly to the General Manager.‍‍
  

Kitchen positions

We have the following three exciting job opportunities available in the Ballymaloe House kitchen

• Jnr Sous Chef
• Snr Chef de Partie
• Demi Chef de Partie

If you are interested in joining our hardworking kitchen team please email our Head Chef Dervilla O'Flynn at dervilla@ballymaloe.com with your CV and covering letter introducing yourself and why you would like to work with us.