Ballymaloe is a Country House situated in East Cork, Southern Ireland. The restaurant & guest house has been open for 57 years & has built itself a reliable reputation.
The Front Desk team is very much the ‘Face of Ballymaloe’. The first-people visitors or guests meet on arrival & the final contact on departure. For this reason this position is an extremely important one.
Main Duties Front of House
Managing daily arrivals, upcoming reservations & the front desk administration
Keeping all internal booking systems up to date: TablePath, Pixel, iHotel
Communicating & keeping all departments up to date with weekly guest numbers; Breakfast, lunch, dinner & events
Communicate all our services, facilities & local attractions to guests as required
Ensure that the front of house & reception area is always clean & tidy
Always deal with our customers in a professional & courteous manner
Assisting individuals with queries throughout all departments internally at Ballymaloe House
Forecasting the day ahead; confirming lunch & dinner numbers, noting & communicating customer requests
Check-ins, check-outs, sales, voucher sales & taking all payments
Day to day duties; familiarity with the seasonal rates, special offers & packages, currency exchange, managing emails, & phone queries
Managing the daily cash-up
Answering, screening & forwarding all incoming phone calls
Liaising with Ballymaloe Cookery School, Shop & Café & all Ballymaloe associated businesses
Be aware of all first aid & fire procedures. Be familiar with onsite firefighting equipment
This role is a busy one, an ability to multi-task is essential
Versatility & flexibility are also essential in this job.
The successful applicant will be required to assist other departments & work weekends & evening shifts
Ballymaloe House is a country house run by the Allen family. Still to this day it is very much a family owned business. We are situated on a farm in the countryside & our philosophy is very much based on simplicity & the idea that less is more.
Guests are coming to stay in a house in the country with, the experience being more personal & unique.
Minimum of 1 years hotel reception experience desirable, but not essential
Schedule: 8-hour shifts; Day & night shifts, weekdays & weekends